Terms & Conditions

§ 1 Scope

The following General Terms and Conditions (GTC) of Wisteria GmbH, Hechtstr. 43, 82266 Inning, Germany (hereinafter the "Seller") apply to all orders placed through our online shop by consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

§ 2 Contracting party, conclusion of contract

The purchase contract is concluded with the Seller named above.

The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to order. By clicking the order button you place a binding order for the goods in your shopping cart.

The contract is concluded when we accept your order through an order confirmation or by delivering the goods within five days. Receipt of your order is confirmed by email immediately after submission; this confirmation does not yet constitute acceptance of the order.

§ 3 Prices and payment

The prices stated are total prices and include statutory VAT. Any additional shipping costs are shown separately during the order process.

Payment can be made by credit card (via Stripe), via PayPal, or by advance payment / bank transfer. For advance payment, we provide our bank details in the order confirmation and deliver the goods after receipt of payment.

§ 4 Delivery

Delivery is made to the delivery address you provide. Information on delivery times and shipping costs can be found on our "Shipping Information" page and during the order process. Collection in person is not possible.

§ 5 Retention of title

The goods remain our property until full payment has been received.

§ 6 Right of withdrawal

As a consumer resident in the European Union, in Norway, Iceland or Liechtenstein, or in the United Kingdom, you have a statutory right of withdrawal. Details are set out in our Right of Withdrawal notice. Beyond that right, we offer change-of-mind returns according to where we deliver: for deliveries within Germany we bear the cost of the return; for deliveries elsewhere in the European Economic Area or the United Kingdom you bear it; for deliveries to other countries we do not offer a change-of-mind return. Your rights where goods are faulty, damaged in transit or not as described are unaffected and apply wherever we deliver.

§ 7 Warranty

The statutory liability for defects applies. Information on any additional guarantees that may apply and their precise terms can be found, where applicable, with the product and on dedicated information pages in the online shop.

§ 8 Liability

We are liable without limitation under the statutory provisions for damages arising from injury to life, body or health, and in cases of intent and gross negligence. In the event of slightly negligent breach of essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical for the contract. Otherwise liability is excluded. Liability under the Product Liability Act remains unaffected.

§ 9 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 10 Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.

§ 11 Ideas and feedback

This section applies to all ideas, suggestions and feedback (together “submissions”) that you send us through the idea box on our website, whether or not you order from us. By sending a submission you agree to the following terms.

Submissions are voluntary and free of charge. You receive no remuneration, licence fee, share of profits or any other consideration for a submission or for its use. There is no entitlement to our reading, answering, assessing or implementing a submission, or to being named as its author.

Submissions are not confidential, and we are under no obligation of secrecy. So do not send us anything you want to keep secret or protect yourself, for example an invention you intend to patent.

To the extent that rights exist in your submission, in particular copyright or design rights, you grant us, free of charge, a non-exclusive, transferable right to use it that is unlimited in time, territory and content. It includes in particular the right to edit the submission in whole or in part, to combine it with other content, to implement it in products such as puzzle boxes, instructions and packaging, to manufacture these or have them manufactured, to reproduce, distribute and make them publicly available and to advertise them, and to grant rights of use to third parties, in particular manufacturers and companies affiliated with us. If your submission contains an invention, you transfer to us the right to the invention, including the right to apply for patents, utility models or other protective rights for it.

We develop new puzzles ourselves and receive many submissions. We may therefore already be working on similar ideas or develop them independently of you. A similarity between your submission and our products does not in itself give rise to any claims against us.

Only send submissions that originate from you and do not infringe the rights of third parties, for example none that contain confidential information of your employer. If you are under 18, only send a submission with your parents' consent.

Please do not write any personal data in your submission. How we handle submissions is described in our privacy policy (section 18a).