Shipping and payment
Payment methods
In the online shop you pay by credit or debit card (Visa, Mastercard) or with PayPal. Card payments are processed by Stripe; we never see or store your card details.
We charge no fee for any payment method. The amount is charged when you complete your order.
Shipping costs
Shipping costs are calculated based on the delivery country and order value and are shown transparently during checkout before you complete your order. All prices include statutory VAT.
Delivery times
We deliver to every country you can select during the order process. The delivery time for your destination is shown there and in your order confirmation.
The stated delivery times are in business days and apply from receipt of payment, or from the stated shipping date for items that have one. Customs clearance in the destination country can extend delivery; we have no influence over that.
Delivery restrictions
We cannot deliver to parcel lockers, packstations, post office boxes or poste-restante addresses. Please provide a complete delivery address.
Customs and import duties
No customs or import duties for deliveries to:
- Argentina
- Australia
- Brazil
- Canada
- China
- Israel
- Japan
- Kuwait
- Malaysia
- Mexico
- New Zealand
- Norway
- Philippines
- Qatar
- Saudi Arabia
- Singapore
- Switzerland
- Thailand
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
For deliveries to other countries outside the European Union, additional customs duties, taxes or fees may apply. These are borne by the recipient and are not included in the purchase price unless stated otherwise during checkout.